Book via WhatsAppPrivxacy Policy
Please read our Privacy Policy carefully. This Privacy Policy explains how SkyLine Vip ("we," "us," "our") collects, uses, shares, and protects your information in connection with our services, systems, websites, and mobile applications (the "Services"). This policy applies regardless of the device or platform you use to access our Services.
Our Commitment to Your Privacy
We are committed to protecting your privacy and handling your personal information with the utmost care and confidentiality. We collect only the necessary data to provide and improve our Services effectively. Your personal data will not be sold, rented, or leased to third parties for marketing purposes, and will not be transferred to external organizations except in the limited circumstances outlined in this policy.
We reserve the right to update this Privacy Policy at any time. If material changes are made that affect how we handle your data, we will notify you through a prominent notice on our website, via email, or other appropriate means.
We collect different types of information to deliver and enhance our Services, including information you provide directly, information we collect automatically, and information from third parties (where applicable).
1. Voluntarily Submitted Information
• Booking & Service Information: Records for each booking you make, including transaction details (changes, cancellations, incomplete reservations), travel details, and communication related to your booking.
• Personal Contact Information: Name, email address, phone number, emergency contact information, and other contact details you provide.
• Sensitive Personal Information: We may collect sensitive personal information only as permitted by law and with your explicit consent if required, such as medical information related to travel assistance (e.g., accessibility needs) or information that may indirectly indicate health or religious beliefs. We do not use such data to infer or profile your sensitive personal information.
• Payment Information: Where applicable, payment details required to process transactions (processed securely via authorized third-party payment gateways).
• Inquiry & Form Information: Any information submitted through our website inquiry forms, comment forms, or other direct communication channels.
2. Automatically Collected Information
When you use our Services, we may automatically collect technical and usage data to improve our Services and personalize your experience, including:
• Browser type, operating system, device ID, and IP address
• Geolocation data, mobile advertising identifiers (where permitted)
• Pages visited, time spent on our website/app, and other usage activity
• Referring URLs and navigation patterns on our Services
We may collect travel information about children only when legally required (e.g., security, aviation, or travel laws). We do not knowingly collect personal information directly from children under 13 unless required for legal or safety reasons. If you are a parent or guardian and believe your child provided information without your knowledge, please contact us to request its removal.
Our Services may include third-party content, analytics tools, social media widgets, or advertising platforms. These third parties may collect data about your online behavior in accordance with their own privacy policies. We may also receive limited information from trusted third parties (e.g., travel agents) in connection with your use of our Services. We encourage you to review the privacy policies of these third parties separately.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our Services. Cookies are categorized for the following purposes:
• Essential Cookies: Enable core site and service functions (e.g., booking processing); these cookies cannot be disabled without impacting basic functionality.
• Preference Cookies: Remember your settings (e.g., language, region, service preferences).
• Performance Cookies: Analyze how users interact with our Services to improve site performance and functionality.
• Advertising Cookies: Show content and advertisements relevant to your interests (where permitted by law).
You can manage, disable, or delete cookies through your browser or device settings. Note that disabling certain cookies may cause some features of our Services to not work properly.
We use the personal information we collect for the following legitimate business purposes, in compliance with applicable law:
• Fulfill your reservations, service requests, and travel arrangements
• Process payments, invoices, refunds, and other financial transactions
• Communicate with you regarding your booking, including service updates, confirmations, and important travel-related notifications (e.g., delays, interruptions)
• Use emergency contact information to reach out in case of travel disruptions or emergencies
• Provide personalized support and respond to your inquiries, comments, and feedback
• Improve our Services, website, and app functionality through analytics and usage data
• Train our staff and optimize our service delivery
• Comply with legal and regulatory obligations (e.g., airport, aviation, or data protection laws)
• Offer marketing promotions, updates, and other communications (where legally allowed and with your consent if required)
• Protect the rights, property, or safety of our company, our users, or third parties
We do not sell or share your personal information for external marketing purposes. We may share your data with trusted third parties only under the following limited conditions, and all such third parties are bound by strict confidentiality agreements and applicable data protection laws:
• Service Providers: Affiliates and third parties that help us deliver our Services (e.g., payment processors, chauffeurs, lounge providers, IT and security providers, analytics partners)
• Authorized Entities: Government authorities, airport officials, or legal bodies when required to comply with legal obligations, court orders, or governmental requests
• Safety & Protection: To protect the rights, property, or safety of our company, our users, or others, including in case of emergencies
• Pre-Paid & Discount Partners: Entities providing discounts or arranging pre-paid services in connection with your booking
We take reasonable and robust technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. These measures include secure data storage, access restrictions limited to authorized personnel only, and encryption for sensitive data (e.g., payment information).
However, no data transmission or storage method is 100% secure. We cannot guarantee that your data will never be accessed or disclosed in ways not outlined in this policy. You can help protect your information by:
• Keeping your booking confirmation numbers and login credentials private
• Not sharing your account details with third parties
• Logging out of your account from public or shared computers/devices
• Using secure and updated browsers and devices to access our Services
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
• Completing your service and booking fulfillment
• Meeting legal, regulatory, and compliance obligations
• Conducting internal record-keeping, audits, and dispute resolution
• Responding to your inquiries and providing post-service support
Once the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable law.
You may opt out of future non-essential communications (e.g., marketing, promotions) at any time by:
• Visiting our website and navigating to the privacy settings section to update your communication preferences
• Following the unsubscribe instructions included in any marketing email you receive from us
• Replying “STOP” to any SMS text message you receive from us (for SMS communications; service-related SMS notifications will still be sent as necessary)
• Contacting our support team for further assistance
Service-related communications (e.g., booking confirmations, travel alerts, emergency notifications) cannot be opted out of, as they are necessary to deliver our Services.
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data. To exercise these rights, please contact us at the email/contact details provided below; we may require proof of identity to verify your request to protect your privacy.
Your rights may include:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data (where legally permitted)
• Restrict or object to the processing of your personal data
• Request a copy of your personal data or request data portability (in a machine-readable format)
• Withdraw your consent to data processing at any time (where processing is based on your consent)
Where required by applicable law, we will request your specific, explicit consent to process certain types of your personal data (e.g., for marketing communications, collection of sensitive personal information). You may withdraw your consent at any time, as outlined in the Your Rights section above.
Our website and Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our privacy practices, our team is available to assist you.
Email: service@skyline-vip.com
Phone: （852）86528762
We are committed to resolving any privacy-related inquiries or complaints in a timely and transparent manner.